Indexing Progress Indicators Spinning Continuously

Owned by Heather Geyer
Aug 10, 2022

In some circumstances, the scan/rebuild progress indicators (spinners) for a Location may continue spinning even when there is no activity (the spinner is indicated by the red box below).

Specifically, this may occur when:

  • Scanning is complete

  • There are no pending scans or extractions

  • No changes have been made to the Location

  • Watch File is disabled

Even though scanning is complete, the status for the Location is still set to Pending. Because of this behavior, Admin users may not be able to determine if there were any changes to the Location from the History page.

Solution

If this situation occurs, follow these steps to resolve the issue:

  • Go to Manage Voyager > Discovery > Status

  • Click Force Tracker Broadcast