Errror When Extracting Office Files Using Voyager Service (HQ) on a Windows 2008 Server

Owned by Heather Geyer
Last updated: Sept 14, 2022
1 min read

The following error is seen when extracting Office files using Voyager Service on a Windows 2008 Server:

Error: voyager.worker.VgExtractionError: UNKNOWN ---> System.NullReferenceException: Object reference not set to an instance of an object. at voyager.worker.VgExtractorOffice.ExtractWordMetadata(VgEntry entry, String sourceFile) at voyager.worker.VgExtractorOffice.ExtractMetadata(VgEntry entry, String filename, Format format) at voyager.worker.VgExtractorOffice.process(VgExtractionJob job) at voyager.worker.VoyagerWorkerDotNet.process(VgExtractionJob job) at voyager.worker.VgExtractionWorker.RunJob(VgJob job) — End of inner exception stack trace ---(5)

This error can happen on the following Windows Server versions:

  • Windows Server 2022.

  • Windows Server 2019.

  • Windows Server 2012

  • Windows Server 2008

We are working to resolve this error. The following is the current work around:

Create the following directories to get this to work:
Windows 20xx Server x64: C:\Windows\SysWOW64\config\systemprofile\Desktop
Windows 20xx Server x86: C:\Windows\System32\config\systemprofile\Desktop