The following error is seen when extracting Office files using Voyager Service on a Windows 2008 Server:
Error: voyager.worker.VgExtractionError: UNKNOWN ---> System.NullReferenceException: Object reference not set to an instance of an object. at voyager.worker.VgExtractorOffice.ExtractWordMetadata(VgEntry entry, String sourceFile) at voyager.worker.VgExtractorOffice.ExtractMetadata(VgEntry entry, String filename, Format format) at voyager.worker.VgExtractorOffice.process(VgExtractionJob job) at voyager.worker.VoyagerWorkerDotNet.process(VgExtractionJob job) at voyager.worker.VgExtractionWorker.RunJob(VgJob job) — End of inner exception stack trace ---(5)
We are working to resolve this error. The following is the current work around:
On Windows Server 2008, create the following directories to get this to work:
Windows 2008 Server x64: C:\Windows\SysWOW64\config\systemprofile\Desktop
Windows 2008 Server x86: C:\Windows\System32\config\systemprofile\Desktop