Voyager Professional Services Packages

Owned by Heather Geyer
Aug 10, 2022
3 min read

The Voyager Search Professional Services team provides a range of packaged services to help you get the most from our products. No matter your need, our team will work to help ensure your project success. Our expert technologists work side by side with your team to maximize your investment in Voyager Search solutions.

The following five Professional Services Packages are optional additions to our Voyager Software.

1. Voyager Kick Start

Description:

Getting up and running with Voyager can be as simple as running an installer, but what do you do from there? This remote class reviews Voyager at a high level and provides recommendations for getting started based on dozens of projects of varying sizes and the lessons we’ve learned along the way. It’s an excellent opportunity to ask the experts a few questions before you get started.

Features:

  • Session 1 — Installation

    • Installation

    • Configuration

    • Initial Indexing

  • Session 2 — Follow Up and Review

    • Functional overview of Voyager

    • Review Best Practices and Lessons Learned

    • Q&A

2. Onsite Training

Description:

Training from a Voyager expert will introduce users and administrators to key Voyager concepts helping them to get up and running quickly. Our course is broken into logical sections allowing users to attend some or all of the sessions to make sure that their questions are answered.

Features:

  • Managing, Configuring and Tuning Voyager for Administrators

  • Creating Smart Defaults for Groups for Subject Matter Experts and Admins

  • Voyager 101 for End Users

  • Training materials

3. Steps to Success — The Yellow Brick Road

Description:

Accelerate your understanding of Voyager capabilities and start building your future solution via hands-on activity. We help you stand up a working demo of a subset of representative content to illustrate how it works and we give you the tools you need to plan your next steps.
This package does not include advanced features such as federated search, enterprise security, custom task creation, machine learning, geotagging, etc.

Features:

Step 1 — Getting Started

  • Planning

    • Functional overview of Voyager

    • Repository Questionnaire

    • Defining success criteria

  • Install and Indexing

    • Installing and configuring the solution

    • Tuning of the index

    • Configuration of Saved Searches

    • Index initial subset of data (up to 2 million records)

  • Report

    • Data indexed (size and number)

    • Report on success criteria

    • Report identifying next steps

4. Moving Forward — Follow the Yellow Brick Road

Description:

You’re ready to move forward with go live readiness for a larger audience. Steps 2 through 5 outline our process to customize and calibrate your implementation. We call this the Yellow Brick Road. Following the road from beginning to end provides for the most robust implementation, but the choice is always yours. We will provide you with a custom proposal for all or several steps.

Features:

Step 2 — Enriching the Index and Search Experience

  • Planning

    • Evaluation of Index

    • Business Workflows

  • Enrichment and Tuning to Support Business Objectives

    • Configuring and tuning the indexing pipeline

    • Development and delivery of custom enrichment processes

    • Navigo configuration

    • Development of custom processing tasks

Step 3 — Cognitive Search

  • Development of Custom Models For:

    • Find similar

    • Entity extraction

    • Taxonomies

    • Query expansion

Step 4 — Navigo Tuning

  • Customizing and Configuring Navigo

    • Display templates

    • User groups

    • Custom tools

Step 5 — Goals and Objectives for Solution Architecture

  • Identifying Goals for Broader Adoption

    • Users

    • Repository Locations

  • Sizing for High Performance and High Availability

  • Implementation of Architecture

  • Training and Maintenance

5. Architecture and Design Review

Description:

Maximizing the value of any technology depends on the initial system design decisions and Voyager is no exception. Moving from a small-scale project, v1, or a proof of concept implementation to a production system for a large number of users and/or documents requires more than just adding additional software.

There are fundamentally different architectures that Voyager recommends to insure uptime and provide flexibility as the system grows. This package will give our team time to discover the strengths and areas of improvement of your solution. During this engagement, our senior engineers will review your requirements and answer any questions you have during this critical phase. Your architects and developers will gain confidence to embark on the implementation.

Features:

  • Improved Solution Architecture

  • Improved Infrastructure Design

  • Documented Needs Assessment

  • Reference Architecture Document

  • Technical Exchange Meeting

  • Development of Report Identifying Next Steps

 

For more information on any of the above packages, please contact Sales at sales@voyagersearch.com.

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