Error: Esri — Unable to Load ArcGIS Worker

Owned by Heather Geyer
Last updated: Aug 10, 2022
2 min read

This is a permissions error that Voyager displays when no Esri extractors are available, which in turn is caused by the lack of a valid ArcGIS license.

Troubleshooting the Error

Verify that Voyager can check out an Esri license 

  • Go to Manage Voyager > Settings > ArcGIS

  • Voyager displays the status of Esri licenses in the License pane

  • For checked-out valid licenses, Voyager displays esriLicenseCheckedOut on the Status line

  • For invalid licenses, Voyager displays esriLicenseNotLicensed on the Status line

Verify that Esri extractors are available

  • Go to Manage Voyager > Discovery > Formats

  • Click Extractors at the bottom of the list at the right 

  • Voyager shows a list of all extractors

  • Available extractors show a green check mark

  • Unavailable extractors show a red X

  • In the example above, none of the Esri extractors are available

Further Steps

  • With ArcGIS Desktop, the Voyager service must be run by an ADMIN user to access any ArcGIS capabilities (not just a system user with access to ArcMap)

  • Check if a 32-bit ArcGIS package is installed, which can cause issues with a 64-bit Voyager process/service

  • Confirm that the license isn't already being used by another ArcGIS client application

  • Confirm that the license has been correctly initialized